Business : Customer Service

How effective would your communication be if every other word you said was eliminated? (How...would...communication...if...other... you... was...?) Not very effective? Studies show that well over half of your message can be carried through nonverbal elements-your appearance, your body language, and the tone and pace of your voice. You could use powerful, clearly understood words; you could have excellent listening skills; you could be an expert with feedback...but if you don't understand nonverbal communication, your communication might be less effective than you would like. This 21-page E-report will help you understand how to create a powerful nonverbal message that will support your verbal content. You will learn how to interpret and use body language to deliver the message you intend and how to project a vocal quality that matches your message. Topics covered include:. • Five body language gestures. • Interpreting twelve gesture clusters. • Various ways to use body language. • Seven major vocal qualities. • Twelve common emotions communicated in voice qualities. • Five ways to develop an assured voice. An awareness of the subtle nuances of body language and vocal behavior is critical if you want to be more aware of what you are communicating to others and what they are communicating to you. The payoff seems well worth the effort. more...

Price: $7.95

Forge relationships that blossom into exponential growth. It's like Miracle-Gro for your marketing plan. Planting Flowers, Pulling Weeds puts you in complete command of the most potent and effective relationship marketing system ever devised. In this comprehensive guide, you'll discover a complete, integrated system for identifying and cultivating the customers and prospects that will help most in your company's pursuit of its growth objectives. more...

Price: $29.95

New technology and best practices to turn your contact center into a revenue generator. more...

Price: $27.95

Relationship Marketing: Dialogue and Networks in the E-Commerce Era is based on ten years of consulting experience and academic study. The unique contribution of this book is the particular and careful emphasis on the understanding of human trading relationships as central to relationship marketing. Contemporary Relationship Marketing is explained as a business strategy within a management framework that integrates marketing, e-commerce, corporate communication, and knowledge management. more...

Price: $55.00

“To remain competitive, you must figure out how to keep your customers longer, grow them into bigger customers, make them more profitable, and serve them more efficiently. And you want more of them. Unfortunately, the financial metrics you learned in business school are not easily adapted to account for the value companies generate from this scarce resource, with the right balance between current-period sales and customer lifetime value. more...

Price: $17.95