 | | |
Business
: Customer Service
Customer Service eBooks
You have selected the subject of Customer Service. The eBooks in this subject are listed below.
|
RESULTS: 11 to 20 of 115
PAGE: | ‹‹ Back 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ›› Next
 |
Pricing Communication Networks
By: Courcoubetis, Costas; Weber, Richard
Published by: John Wiley & Sons, Ltd. (UK)
Pricing Communication Networks: Economics, Technology and Modelling covers many important issues in providing new services, the relation between pricing and resource allocation in networks, and the emergence of the Internet and its pricing. It provides a framework of mathematical models for pricing multidimensional contracts with quality of service guarantees, and includes a useful background on network services and contracts, network technology, basic economics, and pricing strategy.
more...
Price: $120.00
|
 |
101 Ways to Improve Customer Service
By: Ukens, Lorraine L.
Published by: Pfeiffer
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
more...
Price: $50.00
|
 |
101 Ways to Really Satisfy Your Customers
By: Griffiths, Andrew
Published by: Allen & Unwin
Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.
more...
Price: $19.95
|
 |
Acquiring, Processing, and Deploying Voice of the Customer
By: Shillito, M. Larry
Published by: CRC Press
A veteran of quality management describes processes and techniques by which a product development team can focus and communicate early. He provides a sequence for defining the company focus, defining the market, and customer focus, and describes a set of tools that can be used within the focus window. He assumes readers to be familiar with the qual
more...
Price: $74.95
|
 |
Amaze Your Customers!
By: Zanetti
Published by: Kogan Page
Discover new strategies to amaze your customers…This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti’s “Customer Amazement Strategy”. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer satisfaction is, not only for attracting new customers, but also for building lasting customer relationships which will ultimately shape the reputation of your company.
more...
Price: $17.95
|
 |
Are Your Customers Being Served?
By: Rowson, Pauline
Published by: Rowmark
A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business.
more...
Price: $14.99
|
 |
Breaking Through
By: Vandermerwe, Sandra
Published by: Palgrave Macmillan
In this work, the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprises.
more...
Price: $99.55
|
 |
Building Great Customer Experiences
By: Shaw, Colin
Published by: Palgrave Macmillan, Ltd.
This volume is about building and delivering great customer experiences. With the use of examples and cases, the authors show that this is key for all companies and organizations.
more...
Price: $46.25
|
 |
Business on a Shoestring -- Delighting Your Customers
By: Owton, Avril
Published by: A & C Black
Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book will help you do just that by offering invaluable advice on a range of key issues including: understanding your customers; hiring the right people; coping with complaints; adding a personal touch; and learning from your competitors.
more...
Price: $18.00
|
 |
The Buzz
By: Freemantle, David
Published by: Nicholas Brealey Publishing
Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer.
more...
Price: $15.00
|
PAGE: | ‹‹ Back 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ›› Next
RESULTS: 11 to 20 of 115
| | Business Best Sellers
Special Offers
 First time to eBooks.com?
Easy steps to using eBooks
Sign up for Email Alerts
Receive an email alert when we release new books in your field.
10% off New York Times Best Sellers
eBook versions of the New York Times Best Sellers - at 10% off!
Best Selling Fiction Titles
Books that are definitely worth a read - our Best Selling Fiction
Free Excerpts
Free excerpts for titles which are new, noteworthy or strongly in demand this month.
Just Arrived!
We're adding hundreds of great titles each month.
Recently Reduced Titles
On Sale - Our favorite and most popular ebooks!
Featured Authors
20% off titles by our favorite authors!
Visit the Cambridge University Press eBook Store
Cambridge University Press, the oldest university press in the world, has just launched its own eBook Store, powered by eBooks.com.
Maintain Your Brain
Is your grey matter in need of a tune up??? Take a look at some of these excellent titles, to stimulate your synapses!
Take the law into your own hands!
Get Rich Now
Get control of your finances with our "Financial Independence Library"
Gift Certificates
Give the gift of reading with an eBooks.com Gift Certificate
| |
