Business : Customer Service

Describes how empowered customers and employees can be great for a business,. more...

Price: $29.95

The story of how Tesco used Clubcard - its loyalty scheme - to reinvent itself and its relationship with its customers, in the words of the people who were there. more...

Price: $39.95

Magic tricks that keep customers coming back for more! According to a recent study, one of the top five challenges facing CEOs today is improving customer service. Service Magic presents inventive, fun, and unexpected ways to surprise and delight your customers and maintain their loyalty. more...

Price: $18.95

Are you following the same old formulas to give your customers what you think they want? Do you keep recycling the concepts "customer focus" and "customer satisfaction"—but still fail to make the sale and attract repeat customers? Well, it's no wonder. Who isn't focusing on satisfying customers these days? In today's ultra-competitive marketplace, if you're doing what everybody else is, you'll never get where you want to be. You need The Stairs of Customer Loyalty 5-Page eReport to get you on track with the latest concepts that will set your company apart from all the other fish in the crowded sea. Define yourself from the competition. If your company is going to be a leader in your market, you are going to have to practice things like "customer intimacy," "customer interaction," "customer loyalty," and perhaps more importantly, "customer partnership." In a simple, straightforward manner, this 5-page eReport will teach you the process of The Stairs of Customer Loyalty. This easy-to-learn technique will help you convert your prospects into sales, then into repeat customers, and finally, into "apostles"—a group of raving fans who will "preach your message" and "sing your praises" to the marketplace. Other benefits of the Stairs of Customer Loyalty include:. • How to find the right prospects and avoid wasting your time with the wrong ones. • The four steps to long-term, profitable customer relationships:. 1. Prospect: marketing skills; 'A' prospects; 20/80 rule. 2. Sale: exploring customer needs; matching solutions to customer needs; confirming the sale. 3. Repeat Client: service skills; exceeding customer expectations. 4. Apostle: relationship skills; becoming trusted partners. • The difference between operations-driven and customer-driven companies, and why the latter always wins. • How to have more "Moments of Magic more...

Price: $7.95

Business strategy is a complex, abstract and commonly misunderstood area, yet crucial to an organization's future success. Strategies for Hypergrowth covers the key drivers of hypergrowth, from focussing intensely on customers and constant innovation to ensuring resources are in place and making sure you stay on track. Examples and lessons from benchmark companies such as Cisco, Nike, Samsung and Airbus Industrie, and ideas from the smartest thinkers including Patricia Anslinger, Thomas Copeland, David Korten, Michael Porter and Noel M.Tichy. more...

Price: $12.99