Business : Business Etiquette

In the first five seconds of your first contact with a person or business, a perception forms in your mind: This ‘perception of a difference’ forms without your conscious knowledge or control and affects your relationship with that person or business from that point on. If the perception is positive you may agree to a sales appointment or may walk into the business and perhaps buy something. If the perception is negative, you will avoid further contact and do business with them only if they are the sole source for what you need. This book is the first in a series of three volumes, concerning the power of perceptions in our lives and how they affect our personal and business endeavors. This first volume begins with an illustration of ‘The Business Arch’ showing all the functions that exist in any business operation, as blocks in an arch. Each chapter shows why a weakness in any functional block, weakens, endangers the business as a whole. Trust is the Keystone of the business arch. The book includes true stories written in the first person conversational mode. The result is interesting and easy to read. The book is a powerful learning experience; the learning takes place as you relate to the people and situations in the stories. The stories educate the reader on the practical effect of the perception of a difference on all aspects of business or organizational relationships. You discover the five distinct steps involved in every purchase decision -- invaluable information for sellers of all types of products. The importance of the perception of a difference in marketing is clear as you read the chapters on marketing. Twenty-seven questions that must be answered successfully, to qualify a product or service for success in its planned market, are invaluable to anyone in business or starting a business. The chapters on selling, contrast inside sales, (customer visits the salesperson) versus outside sales (salesperson visits the customer). The stories more...

Price: $31.95

Navigate cultural differences in meeting styles and gift-giving. Want to be on your best business behavior? This friendly, authoritative guide shows you how to develop good etiquette on the job and successfully navigate today's culturally diverse business environment. You get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. Discover how to:.:.; Make a great first impression.; Practice proper online etiquette.; Build your verbal and written skills.; Deal with difficult personalities.; Become a well-mannered traveler. more...

Price: $21.99

Businesspeople, students, grandparents, teens: Everyone uses e-mail, but few understand how to use it politely. Now People magazine's Internet Manners expert, Samantha Miller, provides training, tips, and tech secrets for composing proper, effective e-mail—from rules for e-etiquette on and off the job to real-life advice. Filled with solutions for your 'Net peeves,' E-MAIL ETIQUETTE delivers: more...

Price: $9.99

Any good talker can have a stimulating discussion, but only a good salesperson can lock in the commitment to do what you have been talking about. And that is the person who earns the commission dollars. Without the sale you are simply, as some call it, a “professional visitor.” Here’s the rub — in their efforts to gain more commit¬ments, many salespeople become “power closers.” These are people whose mantra is “ABC: Always Be Closing.” They put pressure on the buyer from the start to make a commitment, and in many cases they lose the sale by exerting too much pressure. This ebook recommends that you avoid becoming a “Closer” and instead simply learn to “Confirm” each promise the prospect makes. Be gentle and respectful, but be clear about what the intentions are, both for them and for yourself. They expect something from you, and you have the right to expect something from them as well. But you must make it pleasing for them to keep their commitments – otherwise they’ll simply buy from someone they like. more...

Price: $7.95

Just as customs vary greatly between Latin America and the United States, so do they vary among the diverse nations of Latin America. What is proper and expected in Argentina, for example, may be a deal-breaker in Venezuela. The Global Etiquette Guide to Mexico and Latin America will familiarize you with the customs, habits, tastes, and mores of every key Latin American nation - over thirty in all - and help you guarantee the mutual respect and acceptance that are vital for keeping every international business relationship agreeable, effective, and successful. more...

Price: $17.95